FREE WM SHIPPING WITH PURCHASE RM65 AND ABOVE

FAQ

Frequently Asked Questions

1. How do I know if I'm buying genuine items?
We do not support the making or selling of counterfeit products. We only stock genuine and authentic items, sourced directly from respective brands / authorized stockist so rest assured the item you receive is 100% genuine. If you have any questions please do not hesitate to contact us.
2. How much is shipping within Malaysia ?
West Malaysia Standard Delivery - RM 8 
East Malaysia Standard Delivery - RM 15 
Klang Valley Next Day Express Delivery - RM 25.
3. How long does delivery take?
For Ready Stock, kindly allow 1 Business day for order processing.
Standard Delivery within WM takes 1-3 business days ;
Sabah / Sarawak takes 5-7 business days ;
Klang Valley Next Day Express Delivery - Next Business Day.
4. What is Business Day?
A business day means any day except Saturday, Sunday & Public Holidays.
5. How to tell whether the item is Pre-order or Ready Stock?
(PREORDER) will be indicated on product title for non-ready stock items.
6. How long does pre-orders take?
Pre-order items will take 3-4 weeks upon payment confirmation.
7. My order contains ready stock along with pre-order items, why haven't my order been shipped?
If your order contains both pre-order and non-preorder items, the entire order will be shipped when pre-order item becomes available. We are unable to split shipments or ship other items separately. If you would like ready stock to be shipped first, please place two separate orders for these items.
8. How to track my order?
Tracking number will be shared via e-mail or SMS one day before shipment. Please allow some time for tracking status to be reflected in the system. If your order contains pre-order items, tracking number will only be available when stock arrives.
9. Do you ship to Singapore?
Yes we do! Shipping option is available upon checkout.
10. Return, Refund & Exchange
We only accept returns and exchange for wrong or defective items.
Please contact us at j.deespree@gmail.com or whatsapp 017-522 5299.